Eureka Auto Glass

DONT GO TO THIS PLACE!!!! I went in there with my Audi Q5 and they changed my windshield. they ended up upcharging me for no reason. They finish my car then I drive home. I got home to look at it and next thing I know, they cracked my windshield sensor. To get it fixed costs me $600. I ended up calling them back and nicely tell them what they did and in return they started screaming back at me! DONT GO HERE!!! All they want is your money. Not Quality work. LOOK AT THE PHOTOS!

The drivers door window on my semi truck had shattered, and I needed it replaced right away. I called Eureka Auto Glass, and they said they had my exact replacement window in stock and for me to get there as soon as I could. He told me to pull right up to the overhead garage entry door when I arrived because they would be starting on it immediately. I parked my truck where he told me to, went inside and checked in, gave them my keys, and was told they would start on it shorty. I had a seat in the waiting area. 30 minutes went by, and they hadn't started on it yet. It wasn't a big deal, they were a little busy so I understood and it was fine because I was happy that I found a company that could replace it that evening. Another 30 minutes had passed, and they still hadn't started on it yet. Then another 30 minutes. Then again, another additional 30 minutes had gone by. I sat there for an entire 2 hours without my truck being touched. At that time, an employee approached me and said, "Can you come back tomorrow because we don't have your window in stock. We will need to order it." WHAT. It was extremely frustrating, and I was very irritated and upset. I said "No I can't come back, I only came here because I was told the window was here, and I was promised it would be installed today." I wasted 2 hours of my time because they failed to take 2 minutes to check and confirm that the window was there on location and in stock. Ultimately, the next day, I had my window replaced by another company. Unfortunately, it was installed at the end of my work day, and after, I had driven 300 miles in the rain without a drivers window. If Eureka Auto Glass took the simple step of checking their stock and realizing that they didn't have the right window, I could have gone and made other arrangements. Eureka Auto Glass may or may not be an excellent window and windshield installer and could possibly have very good install technicians, I honestly have no idea. But with the lack of fundamental professionalism by skipping over the very first important step of a repair, and causing me the inconvenience that it did, I will not be returning and I will be taking all of my future business elsewhere. I will also not be referring them to anyone.

I was a referral. When I arrived I was charged a higher price than quoted, not by much - but ok🤔 After the windshield was "fixed", I went to pay, and I stood there waiting for my receipt. He looks up, tossed the register at me. When I asked about the itemized sheet/receipt he says "just leave"🤨. Well, ok. I checked the windshield & I was concerned that it wasn't laying in there correctly. I went back in and asked if he could look at it. He got mad, raised his voice, started yelling, "I'm the GLASS man, you're not. Who are you? I replied, no I'm not a GLASS man, but I what I see is a half@$& rush job😡. He started threatening/cursing me in a language I don't understand, as if I did something to him. This guy is rude, unprofessional, and a law suit waiting to happen. Proceed at your own risk. Personally, I wouldn't recommend it. But, at least the bathroom was clean.🤭